Repair FAQ

What is a diagnostic fee?

Westpeak’s diagnostic fee is the minimum labour charge for our technician to look at your unit and to diagnose the fault. This usually involves dismantling the unit and verifying all common functions of the unit. I f parts and additional labour are required, the diagnostic fee is put towards the cost of the repair.

Why replace the entire board and not the individual faulted component?

We try to save our customers unnecessary cost whenever possible.  On many boards, the amount of time required for diagnosing a fault on a board is greater than the cost of replacing the board entirely.  We always ensure that we make the most cost efficient decisions when it comes to service. 

end faq